NCCP Managing Conflict introduces new and experienced coaches to the impact of conflict on sport in their day-to-day coaching practice. This module teaches key skills for achieving positive outcomes using effective conflict management techniques. 

Learning outcomes  

After completing the NCCP Managing Conflict training module, coaches will be able to: 

• Identify common sources of conflict in sport 

• Take steps to prevent and resolve conflict resulting from misinformation, miscommunication or misunderstanding 

• Listen and speak for themselves in conflict situations to maintain positive and healthy relationships with athletes, parents, guardians, officials, other coaches and administrators